Our services
From testing and feasibility before you buy, to installation, maintenance and training after: the SORTIX team is with you for the life of the machine.
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Inspection & testing
Send us a sample of your fiber: we run it on a SORTIX machine and share the sorting results before you decide.
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Feasibility study
An assessment of your line, throughput and quality targets, and what an in-line SORTIX machine would change for your plant.
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Pre-sales consultation
Our engineers help you choose the right model and plan how it fits into your existing processing line.
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Warranty
Every machine is covered by the SORTIX manufacturer’s warranty; the terms are set out in your quotation.
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Maintenance
Scheduled and on-call maintenance by SORTIX engineers, to keep your line running at full capacity.
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Technical support
Direct access to the engineering team for operating questions, diagnostics and troubleshooting.
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Spare parts
Original spare parts and wear components for your SORTIX machine.
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Upgrade & development
Software and AI-model updates as the classifier improves, and upgrades that keep your machine current.
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Supply & installation
Delivery, in-line installation and commissioning of the machine in your processing line.
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Shipping & export
Export packing and shipping for plants outside Egypt.
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Training
Hands-on training for operators and maintenance staff on the bilingual touchscreen and the daily care of the machine.
Machine needs attention?
Send a maintenance request and our team will call you back.